Contact us

Last updated 24 October 2026

Write to us for help with your account, payments, refunds or anything else. We reply within 2 working days.

Common questions

• Payment went through but the game is locked: sign in again. If it is still locked after 30 minutes, email us.
• Refunds: see the refund and cancellation policy.
• Programmes and cohort licences: email us with your institution and cohort size.
• Deleting your account: email us from the address you sign in with.